Our operating style is well organised, flexible and relaxed, but of course we have to include some basic terms and conditions. These include…
When you make a booking you enter into a contract with Valencia Birding of Valencia, Spain. These booking conditions, together with the information set out on our website form the basis of your contract. In these Booking Conditions, “you” and “your” mean all persons named on the booking (including anyone who is added or substituted at a later date). “We”, “us” and “our” mean Valencia Birding.
1. What´s Included
1.1 Tour price includes the services of the tour leader throughout. The following items are not included – travel insurance, drinks and food (unless specified in the tour details), tips and items of a purely personal nature.
1.2 Changes to the itinerary may occur even though tours are always carefully planned. Changes will only be made to the stated itinerary if in our opinion it will benefit the tour by providing better bird-watching opportunities. The itinerary detailed in the tour pages is therefore an illustration of the sites we may visit to gain the maximum bird-watching benefit from the tour, in our sole opinion. As a courtesy to you, any major changes to the itinerary will be advised either prior to the start of the tour or during it.
1.3 We are always very happy and willing to provide further information as required, such as clothing recommendations, likely birds to be seen etc. Please note, however, that there is absolutely no guarantee whatsoever that specific bird species will be seen. Events such as floods, storms, fires etc. may prevent the tour from visiting certain areas resulting in specific bird species being missed, We will not accept responsibility for this, any list provided is merely an indication of the species we may encounter on a tour.
2.Reservations & Payments
2.1 To make a booking you must complete a Booking Form and pay a deposit as stated. Once the Booking Form and the deposit have been received a confirmation invoice (or e-mail) will be posted to you. At this point, a contract between you and us comes into existence, with all contracts and matters arising from it are subject to Spanish law and the exclusive jurisdiction of the Spanish courts. We reserve the absolute right to decline any applications for bookings for any legal reasons whatsoever, at our sole discretion.
2.2 Payment of the balance of the tour price is to be made in cash on the morning of the tour. If you do not pay the said amount at that time we reserve the right to treat the booking as cancelled and to retain the deposit.
2.3 You may cancel your booking in writing at any time. As we incur costs from the time we confirm your booking the charges set out below will apply.
• 30 days or less before the tour date – loss of deposit.
These dates refer to the date that we receive notice of cancellation from you.
2.4 You may transfer your booking before the tour date to another person if you are unavoidably prevented from travelling, and the transferee meets any conditions which may apply to the booking. There is no charge for such.
2.5 Save as provided in 2:6 or 2:7 below, deposits are non-refundable but in some cases may be transferable to another specified tour. In all cases we aim to be as flexible and reasonable as is possible.
2.6 When calculating the tour prices in advance, we try to anticipate the rising costs of ground transportation, fuel etc. We reserve the right to make changes to and correct errors in advertised prices at any time before your holiday is confirmed. We will advise you of any error of which we are aware and of the then applicable price at the time of booking. If unexpected significant cost rises do occur after your booking has been confirmed, we may have to increase the tour cost. If it is necessary to increase the tour cost, you will be notified not less than six weeks before the departure date with an explanation of the amount. Should it be necessary to increase the tour cost by more than 10%, you may withdraw without penalty.
2.7 Payments of deposits and of the balance due can be paid by cheque, cash or by electronic transfer into our Spanish bank account. Further information will be provided at the time of booking.
3.1 Travel insurance is highly recommended. This should cover you fully against medical expenses, injury, death, repatriation, equipment and money loss and liability cover. Please read your policy details carefully and take them with you on holiday. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs.
3.2 Our tours do not normally entail strenuous activity but, if this cannot be avoided, it will be made clear in the tour details. Nevertheless, you must be able to complete moderate walks of several miles sometimes on uneven or slippery surfaces, to meet the schedule of the tour. If you have any health problems or physical limitations you are required to advise us prior to booking. To cater for the needs of all levels of birdwatcher, our tours sometimes involve early starts or late finishes and the travelling of long distances. However, it is always our style of operation to adapt the tour to the general capability of the group wherever possible. First Aid and Health & Safety procedures are always fully explained prior to departure.
3.3 The maximum group size is usually eight, excluding one leader. There is no minimum group size and we are willing to provide tours for individuals or couples.
3.4 The success of each tour depends to a great extent on the members´ ability to participate physically and cooperate with other party members and the leader. The leader has full authority to exclude any member, either from part of the daily programme or, in extreme cases, from the entire tour if he or she is, in the reasonable opinion of the tour leader, either physically unable to participate, behaves in a way which is detrimental to the interests or safety of the party as a whole, or is inadequately equipped without any liability on our part. Refunds may be made in appropriate cases at our discretion.
3.5 We will take all reasonable steps to ensure that all services provided are of an acceptable standard. We cannot however, accept liability for physical injury, loss, damage or expense resulting from any event whatsoever beyond my our control.